Quality Service Analyst
Company: VirtualVocations
Location: Florissant
Posted on: April 13, 2025
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Job Description:
A company is looking for a Quality Service Analyst who will
support consistency and excellence in global customer
experience.
Key Responsibilities
Designs QA monitoring formats and quality standards in
collaboration with operations management
Performs contact monitoring and documents results to provide
feedback for individual agents
Analyzes quality results for trend identification and provides
actionable data to operations management teams
Required Qualifications
Associate or Bachelor's degree in a related field
3+ years of experience in Customer Experience functions
3+ years of experience measuring the success of customer-facing
programs
Overall understanding of business imperatives and industry
standards in Customer Service
Experience working in an agile, dynamic, and customer-centric
environment
Keywords: VirtualVocations, Jefferson City , Quality Service Analyst, Professions , Florissant, Missouri
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